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Warranty & Return

WARRANTY

Intro

TUREWELL provides a straightforward warranty that is processed in the most hassle-free way possible. 30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in TUREWELL’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging 
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, TUREWELL refunds the cost of the product itself
  • Returns may be rejected if product does not meet the above requirements

Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items when the 30-day window expires. For purchases not made directly through TUREWELL’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by TUREWELL are covered by an extensive warranty, starting from the date of purchase. The claims are handled through TUREWELL.

 

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. 

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase 
  • TUREWELL must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return the item for quality inspection

Valid proof of purchase:

  • Order number from online purchases made through TUREWELL or TUREWELL’s authorized resellers
  • Sales invoice

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items when their original warranty timeframe or 90-day warranty claim request period, whichever is longer, expire.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns 
  • Returning personal items
  • Returning items claimed to have defects but found by TUREWELL quality control to be in working

condition

  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty

process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items with their warranty period expire
  • Non-quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water,

operating devices improperly)

TUREWELL is not liable for:

  • Loss of data incurred from use of TUREWELL products
  • Returning personal items sent to TUREWELL

When returning items with a prepaid shipping label provided by TUREWELL, TUREWELL takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. TUREWELL does not provide refunds for items damaged in transit for non-quality related warranty claims.